Refund Policy
Last updated: February 11, 2026
We want you to be satisfied with FlipNinja. This Refund Policy explains when and how you can request a refund for your subscription.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all new subscriptions.
If you're not satisfied with FlipNinja within 7 days of your initial purchase, you can request a full refund, no questions asked.
2. Eligibility for Refunds
You are eligible for a refund if:
- You request a refund within 7 days of your initial subscription purchase
- This is your first subscription to FlipNinja
- You have not previously received a refund from us
Refunds are NOT available for:
- Subscription renewals (monthly or annual)
- Requests made after the 7-day guarantee period
- Accounts found to be in violation of our Terms of Service
- Free trial usage (no charge was made)
3. How to Request a Refund
To request a refund, please email us at [email protected] within 7 days of your purchase with:
- Your email address used for the subscription
- Your license key (if available)
- Brief reason for the refund request (optional)
We will process approved refunds within 5-10 business days.
4. Cancellations
Cancel Anytime: You can cancel your subscription at any time through the Lemon Squeezy customer portal. Upon cancellation:
- You will continue to have access until the end of your current billing period
- No further charges will be made
- No refund is provided for the remaining subscription period
5. Technical Issues
If you experience technical issues preventing you from using FlipNinja, please contact us first at [email protected]. We will work to resolve the issue before considering a refund.
6. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
7. Annual Subscriptions
Annual subscriptions are eligible for the 7-day money-back guarantee. After 7 days, annual subscriptions are non-refundable, though you may cancel to prevent auto-renewal.
8. Contact Us
If you have questions about our Refund Policy or need assistance with a refund request, please contact us at:
We typically respond within 24 hours during business days (Monday-Friday).
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